Front Office

Front office/reception is the first place where guests/customers arrive and come in touch with the staff, it is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business.

Front office/reception is the first place where guests/customers arrive and come in touch with the staff, it is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business.

Front office staff needs to use different skills on technologies too. This is the reason why training is needed before the staffs started to work, although some might only be simple tasks. The most common work for the front office worker will be a mix of getting in touch with customers and also helping out internally in the office.

Front office/reception is related to “Service Delivery System”, where employees engage with consumers/customers. It uses the parameter of labor intensity to figure out the distinctive characteristics of a service.

The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions.

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